http://caracas.ipsojobs.com/ Caracas, Venezuela: Job postings en-EN IPSOJOBS.COM Wed, 27 Aug 2008 21:34:57 -0700 Wed, 27 Aug 2008 21:34:57 -0700 info@ipsojobs.com info@ipsojobs.com http://www.ipsojobs.com/images/ipsojobs.jpg http://www.ipsojobs.com/ Logo de IPSOJOBS.COM http://caracas.ipsojobs.com/controller.php?action=post&post_id=37464 WORLDWIDE PLAYGROUND

Where do you want your career to take you? Chances are, you can get there with Continental Airlines. Our environment is open, honest, and focused on your success. So choose a career path. And rediscover what it's like to enjoy your job.

International City Ticket Office (CTO) / Group Supervisor

Full-Time Position

Caracas, Venezuela - CCS

Travel subject to service charges/restrictions.

Bonuses awarded only under terms of Continental's policies.



Responsibilities
A City Ticket Office (CTO) Supervisor acts as the operational specialist, resource coordinator, key communicator, and coach.
Ensures 'on-time performance' and 100% compliance with operational, administrative and sales goals.
Reinforces consistent compliance with safety, security and Continental (CO) policies and procedures.
Coordinates with Country Manager to adjust staffing as operation warrants.
Ensures resources are available to meet operational objectives.
Communicates with team members, Country Manager and other departments to optimize operational performance.
Briefs agents on operational issues and information on safety, policy and procedures.
Provides technical guidance to complete CTO activities in a timely manner.
Reinforces positive agent performance.
Works with Country Manager to identify agent training needs and compliance issues.
Must ensure compliance with CO policies, procedures and audit guidelines.



Qualifications
Must possess sound leadership ability.
Must be knowledgeable of Continental's CTO procedures.
Must be a good communicator.
Must be able to perform well in high pressure situations.
Previous Ticketing/Reservations experience helpful.
Proficient with Microsoft Office (Outlook, Excel and Word).
Must be willing to adhere to Continental's dress code.
Must maintain excellent attendance and punctuality.
Must comply with strict report deadlines.
Must be able to work the ticket counter.
Must possess excellent customer service skills and proven customer service work experience desirable.
Must be able to work in a fast-paced environment.
Must be at least 18 years of age.
Must have a high school diploma or GED.
Must have excellent communication skills and the ability to read, write and speak Spanish & English.
Ability to work with team members or independently, as well as, to work and communicate with a variety of Continental employees.
Ability to make sound judgment calls and resolve difficult situations on your own.
Flexible to work any shifts and willingness to accept additional responsibilities.
Must be legally authorized to work for any employer in Venezuela without sponsorship.
Candidates must be able to obtain any necessary work permits to work in Venezuela on their own.]]>Wed, 27 Aug 2008 13:55:12 -0700http://caracas.ipsojobs.com/controller.php?action=post&post_id=37463 WORLDWIDE PLAYGROUND

Where do you want your career to take you? Chances are, you can get there with Continental Airlines. Our environment is open, honest, and focused on your success. So choose a career path. And rediscover what it's like to enjoy your job.

International City Ticket Office (CTO) Agent

2 Part-Time Positions

Caracas, Venezuela

Agents will rotate schedules between 2 CTO locations - The Intercontinental Hotel called The Tamanaco & the Lido location located on the lobby floor of a High-Rise Office Complex

Travel subject to service charges/restrictions.

Bonuses awarded only under terms of Continental's policies.



Responsibilities
Staffing the ticket counter, greeting customers, receiving and directing incoming calls.
Preparing tickets, determining fares and routing to assure passengers' travel needs are met.
Maintaining a neat and professional appearance by adhering to Continental's standards for uniform and dress.
Provide customers with flight check-in/status, seat assignments, future reservations, and other Continental product information while demonstrating outstanding customer service skills.
Actively promote OnePass enrollments, pre-check in and direct sales.
Must demonstrate leadership qualities, peer respect, and the ability to interface with high level Continental and partner airline customers effectively.
Attend required staff meetings, conferences, and training sessions as required.
Monitor and maintain city ticket office appearance, ensure they are clean, organized and all equipment is operational.
Resolve difficult situations in a professional manner.



Qualifications
Must be able to work at the ticket counter.
Must possess excellent customer service skills with proven customer service work experience.
Must be able to work in a fast-paced environment.
Must be at least 18 years of age.
Must have excellent communication skills and the ability to read, write and speak Spanish & English.
Must have professional appearance.
Ability to work with team members or independently, as well as, to work and communicate with a variety of Continental employees.
Ability to make sound judgment calls and resolve difficult situations on your own.
Flexible to work any shifts and willingness to accept additional responsibilities.
Must be legally authorized to work in Venezuela for any employer without sponsorship.]]>Wed, 27 Aug 2008 13:52:52 -0700http://caracas.ipsojobs.com/controller.php?action=post&post_id=37461 THE PERKS REQUIRE A PASSPORT.



Working at Continental Airlines can take you just about anywhere in your career - or anywhere in the world for that matter. So while you consider where you will be in the future, you may want to think about where you could be headed next week.



International CTO (City Ticket Office) Agent

1 Full-Time Position

Caracas, Venezuela - CCS

Agents will rotate schedules between 2 CTO locations - The Intercontinental Hotel called The Tamanaco & the Lido location located on the lobby floor of a High-Rise Office Complex




Equal Opportunity Employer by Choice.

Travel subject to service charges/restrictions. Bonuses awarded only under terms of Continental's policies.

NO AGENCIES PLEASE



Responsibilities
Staffing the ticket counter, greeting and directing customers, receiving and directing incoming calls.
Preparing tickets, determining fares and routing to assure passengers' travel needs are met.
Maintaining a neat and professional appearance by adhering to Continental's standards for uniform and dress.
Provide customers with flight check-in/status, seat assignments, future reservations, and other Continental product information while demonstrating outstanding customer service skills.
Actively promote OnePass enrollments, pre-check in and direct sales .
Must demonstrate leadership qualities, peer respect, and the ability to interface with high level Continental and partner airline customers effectively.
Attend required staff meetings, conferences, and training sessions as required.
Monitor and maintain city ticket office appearance, ensure they are clean, organized and all equipment is operational.
Resolve difficult situations in a professional manner.



Qualifications
Must be able to work at the ticket counter.
Must possess excellent customer service skills.
Proven customer service work experience desirable.
Must be able to work in a fast-paced environment.
Must be at least 18 years of age.
Must have excellent communication skills and the ability to read, write and speak Spanish & English.
Professional appearance.
Ability to work with team members or independently, as well as, to work and communicate with a variety of Continental employees.
Ability to make sound judgment calls and resolve difficult situations on your own.
Flexible to work any shifts and willingness to accept additional responsibilities.
Must be legally authorized to work in Venezuela for any employer without sponsorship.]]>Wed, 27 Aug 2008 13:50:10 -0700